At DNY Perfume, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Order Cancellation

  • You may cancel your order within 24 hours of placing it.
  • To cancel an order, please contact our customer service team via email at support@dnyperfumes.com.
  • Orders canceled after 24 hours may not be eligible for a refund, as processing and shipping might have already commenced.

2. Refund Eligibility

  • To be eligible for a refund, the product must be unused, unopened, and in the same condition that you received it.
  • The product must be returned in its original packaging.
  • Refunds are only applicable for purchases made directly through the DNY perfumes website. Products purchased from third-party sellers will not be eligible for refund through us.

3. Non-Refundable Items

  • Any products purchased during promotional sales or with discount coupons may not be eligible for refunds unless they are defective or damaged upon arrival.

4. Return Process

  • If you wish to return a product, you must notify us within 7 days of receiving the product.
  • To initiate a return, please contact us at support@dnyperfumes.com with your order number and reason for return.
  • Once your return is approved, we will provide instructions on how to send the item back to us.
  • The customer is responsible for shipping costs for returning the product.
  • All return and exchanges will be delivered in 3-7 working days depending on the location.

5. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • In case of any refund it will be credited to source account within 7-10 working days.

6. Damaged or Defective Products

  • If you receive a product that is damaged or defective, please notify us within 48 hours of delivery.
  • We will arrange for the replacement of the product or provide a full refund after verifying the damage.

7. Contact Information

For any queries or assistance with returns or cancellations, please contact us at:

  • Email: support@dnyperfumes.com
  • Phone: +91 9594231786